Shipping policy

Shipping Regions

We ship both domestically within Japan and internationally.
Available destinations will be confirmed at checkout.

Shipping Methods

Orders are shipped via trusted carriers such as EMS, DHL, or FedEx.
Carrier selection is not available.

Estimated Delivery Time

Domestic (Japan): approximately 2–5 business days after shipment
International: approximately 5–14 business days after shipment

Please note that delivery times may vary due to customs clearance, weather conditions, or carrier operations.

Processing Time

Preparation time varies depending on the product.

In-stock items: ship within 2–5 business days
Made-to-order items: production time varies by item

Please refer to each product page for specific details.

Shipping Fees

Shipping costs are included in the product price.
No additional shipping fees will be charged.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, and clearance fees imposed by the destination country.
These charges are the responsibility of the customer.

Delivery Delays

Delays may occur due to:

customs inspections
weather conditions
carrier disruptions
peak seasonal demand

We appreciate your understanding.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.
Additional fees may apply for reshipment due to incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will investigate and assist with a resolution.